Sunday, 12 February 2012

A simple breach in advertising

Singapore : Does this crab look 900g to you?  It certainly didn't look like it for customer 'Calvin' when a seafood restaurant in Changi served him an "undersized" crab, according to a report in STOMP.

He said he was taking advantage of a coupon promotion by the restaurant which offered a 900g crab for $25.

But when he was served a much smaller crab, he pointed it out to a staff who challenged him to go weigh it himself in the kitchen.

Calvin, who related the incident to STOMP, said he bought a total of six coupons and went to the restaurant on February 10.

He said: "We complained to the staff about the size of the crab we were served, but she was rude to us and challenged us to weigh the crab ourselves in the kitchen to prove the crab weighed 900g.
"What surprised us was that the crab does not even look like it weighed 900g. We took a photo to compare a handphone to the shell of the crab."

Calvin said the diners next to their table also found their crabs too small and complained to the staff too.
"But the answer that they got was the same. After this incident, we felt so cheated by the restaurant."

Another diner, who wrote to Stomp, said the crabs were "definitely less than 900g" each.
"It was about 600g, at the most, 700g. It was small and the shell was soft."  He said one staff blamed it on the supplier. But he pointed out to her that "their chef should weigh it before cooking" and that it could be a "case of cheating".

In the end, the restaurant "compensated" him with another crab.

The diner said the restaurant must adhere to business ethics.  "If the restaurant cannot deliver what it promises, then don't promote it."


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